* What are your hours?

Illuminata is open by appointment only. Because of this, we may not necessarily be in the office during all posted business hours. We do not have a receptionist, so if you would like to purchase a gift certificate or pick up product, please make an appointment to do so by emailing us here.

Monday: 10am to 8pm
Tuesday: 10am to 8pm
Wednesday: CLOSED
Thursday: 10am to 3pm
Friday: 10am to 3pm
Saturday: CLOSED but at times will have very limited availability. See online calendar for open appointments
Sunday: 10:30am to 5pm

The last facial appointment begins 1-1.5 hours before closing time.

* How do I schedule an appointment?

To schedule an appointment online, click here. Or if you'd prefer, please call 415.971.3943 and we will return your call as soon as possible.

* What is your cancellation policy?

We require at least 24 hours notice to cancel or reschedule your appointment. Less than 24 hours notice or no shows will be charged the full service amount booked.

* What is your indoor masking policy?

Masks are optional in our studio for our clients. Cynthia is still practicing previous COVID guidelines of masking in all treatments, making sure the treatment room has fresh air circulating (HEPA air filters along with window open with a fan venting out), and taking extra time to properly clean in between all appointments.

* What forms of payment do you accept?

All major credit cards are accepted via Square. We also accept payment via Venmo, personal checks, and good old fashioned cash.

* When should I arrive for my appointment?

Please plan to arrive at your scheduled appointment time, unless we call you to confirm otherwise. We do not have a waiting room and will need adequate time in between appointments to properly clean and disinfect so please do not arrive earlier than 5 minutes before your scheduled time.

* What happens if I arrive late?

We try our best to accommodate you if you are running late. However, if you are more than 10 minutes late, we may need to modify your treatment out of consideration for anyone who has booked an appointment immediately after yours. We cannot compromise the later appointments for following clients and your treatment may be modified to maximize your remaining scheduled time.

* Is there parking nearby?

Valencia Street is currently piloting a new street design with bike lanes in the middle of the road, and street parking reserved mostly for 5 minute stays. There are a limited number of metered spots. Alternatively, you can park on certain side streets with a 1 to 2 hour limit for non-residents.

There is also a parking garage conveniently located around the corner on 21st Street (between Valencia and Mission). Rates vary according to time of day.

If taking BART, we are closest to the 24th and Mission stop.

Note: If you are using a metered parking spot, please make sure to add extra time to allow for time to check in/out so you don’t have to rush to leave at the end of the appointment. Also if you do need to leave at a certain time, please let us know so we can be mindful of your time too!

* Do I need to take off my makeup for my appointment?

Feel free to come as you are. We are more than happy to remove your makeup for you. Please keep in mind that if your makeup requires a lot of time to remove, it may take away from time for the "good stuff".

* Can my husband/boyfriend/partner/guy friend get a facial?

Of course! Do note that it's best for men to shave before coming in for a facial. If he insists on keeping his facial hair, it's not a problem but we will have to work around the areas with thick hair growth.

* Can I book appointments for me and a friend at the same time?

Unfortunately we cannot accommodate this, as we only have one treatment room and can only work on one client at a time.