Illuminata Skin Care

 

* What are your hours?

Illuminata is open 7 days/week, by appointment only. Since we work by appointment only, we may not necessarily be in the office during all posted business hours. We do not have a receptionist, so if you would like to purchase a gift certificate or pick up product, please make an appointment to do so by emailing us here.

Monday: 10am to 8pm
Tuesday: 10am to 8pm
Wednesday: 10am to 8pm
Thursday: 10am to 8pm
Friday: 10am to 8pm
Saturday: 10am to 5pm
Sunday: 10am to 5pm

The last facial appointment begins 1 hour before closing time.

* How do I schedule an appointment?

To schedule an appointment online, click here. Or if you'd prefer, please call 415.971.3943 and we will return your call as soon as possble.

* What is your cancellation policy?

We require at least 24 hours notice prior to your scheduled appointment for cancellations. Appointments canceled with less than 24 hours notice are charged a penalty fee of 50% of services booked. No shows are charged 100% of services booked.

* What forms of payment do you accept?

Cash, checks and all major credit cards are accepted (cash and checks preferred).

* When should I arrive for my appointment?

Please plan to arrive at your scheduled appointment time, unless we call you to confirm otherwise.

* What happens if I arrive late?

We try our best to accommodate you if you are running late. However, if you are more than 10 minutes late, we may need to modify your treatment out of consideration for anyone who has booked an appointment immediately after yours. We cannot compromise the later appointments for following clients and your treatment may be modified to maximize your remaining scheduled time.

* Do I need to take off my makeup for my appointment?

Feel free to come as you are. We are more than happy to remove your makeup for you. Please keep in mind that if your makeup requires a lot of time to remove, it may take away from time for the "good stuff".

* Can my husband/boyfriend/partner/guy friend get a facial?

Of course! Do note that it's best for men to shave before coming in for a facial. If he insists on keeping his facial hair, it's not a problem but we will have to work around the areas with thick hair growth.